Payment Method

Payment Method

All orders must be paid for prior to shipping. We accept Visa, MasterCard only. We also accept Direct Deposits. If you choose to pay via Direct Deposit you will be required to fax or email your official Direct Deposit receipt including your reference or order no. so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.

Our account details for direct deposit:

Bank name: Westpac Bank
Account name: 
BSB #: Acc #: 
Swift Code: 

Pricing & Taxes

All prices are quoted in Australian Dollars. Prices quoted in our website include GST.

GST is applied to all orders within Australia on taxable items including freight.

Cancellations

An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact us immediately using our Contact form before the goods have left our control. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.

Please understand that we are unable to provide refunds or exchanges without proof of goods.

Returns, Refunds & Replacements

Please understand that we are unable to provide refunds or exchanges without proof of goods.

All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.

No returns or exchange will be allowed after 7 days from receipt of your order.

If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2months.

It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on the perfumery co behalf). Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.

If an error has been made by the perfumery co with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. It will be necessary to pay for goods at the time the reorder is lodged, which will then be credited/refunded when we receive the returned goods. Errors made by clients when placing their order can be returned if reported within 7 days and products are returned unopened.

This will incur a 20% replacement fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse.

Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.

All goods/products must be unopened and unused when returned to the perfumery co in order to qualify for a credit or refund.

Please understand that we are unable to provide refunds or exchanges without proof of goods.

Product Liability

The stability & nature of our products may be altered depending on Your storage conditions, or when used in combination with other products. This is beyond our control the perfumery co cannot accept any liability in this regard.